However, “Drama Queen?!” Really? I’m afraid that just doesn’t compare to some of the comments I had today. I think I can take “Drama Queen” if I can take “you’re the moron” and “you seem a bit retarded.” I wonder what part of my post kept me from seeming completely retarded! As of today, I vow to work on that.

I could have just left the store, dealt with it online and been done. The thing that infuriated me was the crazy attempts to keep me in the store. Getting louder and louder, until she was yelling my name while she followed me toward the door was beyond anything I have experienced. Having that followed up by the female equivalent of Lumberg from “Office Space” certainly didn’t help.

If it was an item purchased off the shelf, then it would have quickly and easily been returned or exchanged without needing an appointment. Because the power block was the one that came with a computer, Apple deals with it differently, and it’s entirely their right to do so.

Take a look at Apple’s customer service records and their Consumer Reports reviews and you’ll see that the majority of people understand how Apple Stores handle service and actually-gasp-prefer it.

Thanks for your offer, she is good on that front currently.. There is another laptop at the school that is not in use (for the time being but will be again soon) and she is making use of that adapter. But no, the issue is not resolved yet.

I’d managed to somehow dehumanize her as “Some random person on the internet who doesn’t really exist” and was too dismissive of her actual feelings. It’s scary how easy it is to fall into that, sometimes. And it doesn’t help that I defend Apple in the same knee-jerk way I defend Vista- because I’m anti-hater, I think. But that’s my own issue. I apologize to you both for that- I felt really bad.

But it’s a tough issue. I’d class my Apple warranty experiences as painless, for warranty experiences. Going all the way back to my 2nd generation iPod which they accepted as a return because I couldn’t get it to work with my pirated, Pre-SP1 XP. 48 hours for a drive replacement in a notebook is better than par after having dealt with warranty supports through both Circuit City and Best Buy, and I was always treated well. I find it pretty shocking that this stuff happened the way that it did.

I don’t know if you guys got the issue resolved, but on a truly productive note- Dev and I have two adapters between our Macbooks, and will loan you guys one if that helps any until Apple sorts you out.

-tma

I understand doing this with your automobile… But, an $80 power adapter? come on… there has to be a better way. So, now say this with me they-are-a-retail-store.