Here’s an interesting read about Apple’s wonderful customer service. Note my sarcasm? 

Anyway, here’s a short clip of the article.

The Apple Retail Store Hates You  -

I recently visited the Apple store to exchange a defective power adapter which was still under warranty.  I still have the defective adapter, as it has now cost more time and effort than it was originally worth.

What I have lost is time, money, and trust in the ethics of the retail store.  What I have gained is disdain for their tactics and a sick feeling every time I hear “Apple Store.”

Why don’t I just dump my MacBook Pro and go with a PC?  Because my employer uses Mac-based programs and hardware and I don’t see my building replacing 300+ machines any time soon.  Whether “fanboy” or “hater,” my use of Apple products for work will change very little.  However, my personal purchase plans have already changed and I hope others might be spared some of the inconvienience and inepttude I experienced in my last visit:

Short version:

Rather than complete a simple warranty exchange, they want me to make an appointment to drive back to the store to exchange a defective power adapter that is well within the one-year warranty.  Seriously.  They actually wanted to put me on “Standby” and expected me to hang around for 2-3 hours in case a “genius”

Head on over to TardySlip.net to read the entire article.

© 2010, Robert Owen. All rights reserved.

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