Here’s an interesting read about Apple’s wonderful customer service. Note my sarcasm? 🙂
Anyway, here’s a short clip of the article.
The Apple Retail Store Hates You –
I recently visited the Apple store to exchange a defective power adapter which was still under warranty. I still have the defective adapter, as it has now cost more time and effort than it was originally worth.
What I have lost is time, money, and trust in the ethics of the retail store. What I have gained is disdain for their tactics and a sick feeling every time I hear “Apple Store.”
Why don’t I just dump my MacBook Pro and go with a PC? Because my employer uses Mac-based programs and hardware and I don’t see my building replacing 300+ machines any time soon. Whether “fanboy” or “hater,” my use of Apple products for work will change very little. However, my personal purchase plans have already changed and I hope others might be spared some of the inconvienience and inepttude I experienced in my last visit:
Short version:
Rather than complete a simple warranty exchange, they want me to make an appointment to drive back to the store to exchange a defective power adapter that is well within the one-year warranty. Seriously. They actually wanted to put me on “Standby” and expected me to hang around for 2-3 hours in case a “genius”
Head on over to TardySlip.net to read the entire article.
© 2010, Robert Owen. All rights reserved.
